Desk.com cheat sheet

26 shortcuts in 6 lessons

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Reading a list won't make them stick. ShortcutFoo has you type each shortcut, then brings it back just before you'd forget it.

System Wide

5 shortcuts
  • ^⇧[
    Switch Main Tab To Left
  • ^⇧]
    Switch Main Tab To Right
  • ^⇧Z
    Go to Quick Search
  • ^⌥⇧R
    Toggle routing on/off
  • ESC
    Close any open dialog

Case Filter

4 shortcuts
  • J
    Select the next case
  • K
    Select the previous case
  • ↵
    Open current case for editing
  • ⇧↵
    Open selected cases for editing

Case Filter II

4 shortcuts
  • SPACE
    Select current case for bulk managing
  • ^⇧A
    Select all
  • ^⇧N
    Select none
  • ^⇧M
    Toggle minimize/maximize case filter

Case I

5 shortcuts
  • ^U
    Update Case/Send
  • ^⇧U
    Update Case/Send & Close
  • ^R
    Update Case/Send & Resolve
  • ^⌥C
    Toggle the 'close tab' option
  • ^⌥N
    Add Note

Case II

4 shortcuts
  • ⌥⇧W
    Close Tab (without saving)
  • ^⌥R
    Go to the Reply Box
  • ^⌥L
    Go to the Label Box
  • ^⌥M
    Go to the Macro Box

Case III

4 shortcuts
  • ^⌥K
    Go to the KB Quickcode Box
  • ^⇧K
    Open the KB Browser
  • ^⌥I
    Open the IURL Menu
  • ^⇧M
    Toggle minimize/maximize twitter search